xy plotter and data logging software solutions
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frequently asked questions about the xy plotter

Frequently asked questions & product support

FAQ's

Q: Will the software run on any PC?
A: The software will run on any PC* running Windows XP SP2, Vista
     Windows 7. * Dual core recommended


Q: How does the hardware connect to the PC or laptop?
A: We recommend using the NI cDAQ 9171 carrier module and 9215 BNC DAQ module which connect via a standard USB port

Q: Will the software work with other manufacturers hardware?
A: The software has been designed around the NI DAQ mx driver layer
software. Most NI DAQ cards are suitable but please check with us before ordering


Q: Can the same hardware be used for both XY plotting & chart recording?
A: Yes. The Version 3.1.2 software uses channels 0 and 1 in XY mode and 0 or 1 for  chart recording mode. Software version 4.0.0 provides multiple Y channel plotting (no chart recorder functions)

Q: Can the software produce a plot like a traditional recorder?
A: Yes: The save as JPG option allows the trace window to be printed

Q: Can the software print plots to a network printer?
A: Yes: You can select which printer you want to print the plots on

Q: Can you protect who modifies tests?
A: Yes: This function is password protected. The password can be set by the system administrator

Q: Can you change the information saved with the plot?
A: Yes: Details regarding the test such as serial number, operator, works order number, ATP number etc can be custom defined by the user.

Q: Does the software save the date and time the test was run?
A: Yes: The date and time is automatically saved alongside the data

Support

The software is warrantied against defects for a period of 30 days from purchase. Should you have any specific product support questions, please contact the following:

Contact support

Software appears not to be working... 

If you have any issues with the software not working after installation, the most likely cause is the set up of the Data acquisition card. If you have had any NI cards installed previously you may need to reset the device name of the card used for the XY plotter software. Click the button below to find out how to do this. You can also find details in the user manual which can be found using the button below.
How to reset the device name

Products

  • XY Plotter
  • Chart Recorder
  • Limit Tester
  • Data Logging and replay

Applications

  • Hydraulic valve and actuator test
  • Electronic servo test
  • Aerospace applications
  • Medical device testing
  • RF component testing
  • Microwave component testing
  • Life cycle testing
  • Temperature logging
  • Pressure logging

more information

contact us to discuss your requirements
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A Division of TANDM Solutions Ltd. www.tandms.com
"Saving you Time AND Money in test".

copyright TANDM Solutions Ltd. 2018
  • Home
  • Why PC based?
    • Applications
  • Products
  • Product Features
    • XY plotting
    • Chart recorder
    • Limit testing
    • Saving & plotting data
    • System hardware
  • Contacts & support
    • Enquiry form
    • Contact us
    • Get a quote
    • FREE TRIAL VERSION of xy plotter software
    • Videos >
      • XY Plotter features
      • Chart recorder features
      • Editing tests
      • Customizing data fields
    • Product brochure
    • User manuals
    • FAQ's & Support
    • About us
    • End user licence
  • News
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