Frequently asked questions & product support
FAQ'sQ: Will the software run on any PC?
A: The software will run on any PC* running Windows XP SP2, Vista Windows 7. * Dual core recommended Q: How does the hardware connect to the PC or laptop? A: We recommend using the NI cDAQ 9171 carrier module and 9215 BNC DAQ module which connect via a standard USB port Q: Will the software work with other manufacturers hardware? A: The software has been designed around the NI DAQ mx driver layer software. Most NI DAQ cards are suitable but please check with us before ordering Q: Can the same hardware be used for both XY plotting & chart recording? A: Yes. The Version 3.1.2 software uses channels 0 and 1 in XY mode and 0 or 1 for chart recording mode. Q: Can the software produce a plot like a traditional recorder? A: Yes: The save as JPG option allows the trace window to be printed Q: Can the software print plots to a network printer? A: Yes: You can select which printer you want to print the plots on Q: Can you protect who modifies tests? A: Yes: This function is password protected. The password can be set by the system administrator Q: Can you change the information saved with the plot? A: Yes: Details regarding the test such as serial number, operator, works order number, ATP number etc can be custom defined by the user. Q: Does the software save the date and time the test was run? A: Yes: The date and time is automatically saved alongside the data |
SupportThe software is warrantied against defects for a period of 30 days from purchase. Should you have any specific product support questions, please contact the following:
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